POLICIES
Salon Scheduling
Please help us by being on time for your appointment. Our scheduling is designed to permit the maximum time needed. For your convenience, we recommend that our guests schedule their next appointment prior to leaving the salon. If you wish to change artists at any time, our staff understands and encourages your appreciation of all our artists.
Spa Scheduling
In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 15 minutes prior to your appointment to allow time to change into a robe and slippers, place your valuables in a personal locker, then relax and enjoy a beverage in our Quiet Room. We recommend that our guests schedule their next spa visit prior to leaving the spa.
• When booking appointments, please inform our receptionist if you have any significant health issues or may be pregnant.
• Remember to request extra time between appointments if desired.
• Please note that all treatment times are approximate.
Cancellation Policy
To ensure a higher availability of our services for you as well as others, we require a cancellation notice within 24 hours. Since your services are reserved for you personally, a 50% cancellation fee with less than 24 hour notice and a 100% charge for no shows will be applied to your credit card, which is needed at the time of booking.
*Please keep in mind that arriving more than 15 minutes late for a service will unfortunately result in rescheduling and a 50% charge.
Return Policy
We take great pride in our reputation for quality products. Exchange or refund within 30 days, based on original form of payment. Must have original tag and receipt. NO RETURNS ON JEWELRY, FOOTWEAR, SERVICES, SERIES OR GIFT CERTIFICATES.
Gift Cards
Zanya Spa/Salon is proud to offer you our convenient new Gift Cards. Each card may be purchased in the denomination of your choice and is applicable toward any salon or spa package, product or service. *Note: Zanya Spa/Salon is not responsible for cards that are lost, stolen, or damaged or used without authorization. Gift Cards are valid for one full year from the date of purchase.
Courtesy
The spa offers each guest the chance to relax in a tranquil setting. We appreciate you turning off your cell phone and speaking quietly while in the spa.
Children
Please understand… our salon and spa are not safe places for babies or children under the age of 10. For their safety and the comfort of our other salon and spa guests, children under 10 years of age are not permitted without adult supervision.
Gratuity
Gratuities are not included in prices for any salon or spa services or packages.
For your comfort and convenience
• All services include complimentary refreshments.
• For your convenience, we provide robes, slippers, lockers for personal items, steam showers, towels, hair and body products and hair dryers.
• We request that you leave all jewelry at home when receiving spa services.
• Products used are available for purchase in the retail area.
• Zanya Spa/Salon enforces a strict no-smoking policy.
• We accept cash, check, all major credit cards.
Private Parties
If you have a group consisting of 3-5 people or party consisting of 6 people or more, please feel free to call or stop by to speak to one of our party coordinators. They’re prepared to arrange a special day to suit your personal desires and needs.
• Please allow 4-6 weeks for all requests.
• A non-refundable 50% deposit is required to secure reservations for large parties. Balance is due 14 days prior to scheduled appointments.
• Parties of 6 or more are required to cancel at least 14 days in advance. Groups of 3-5 are required to give at least 72 hours notice in the event of a cancellation.
• All groups must have a credit card to secure reservations.
Hours of Operation
monday 10 - 4 booking apts. call center only
tuesday 10 - 6
wednesday 10 - 9
thursday 10 - 9
friday 10 - 6
saturday 9 - 4
sunday 10-4
The Laceworks Building
287 S. Main Street, Suite 7
Lambertville, New Jersey 08530
609-773-0770
fx: 609-773-0771
e: info@zanyaspasalon.com
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